The Royal Surakarta Heritage - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 863 reviews

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Description

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

Our accommodation(s)

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Hotel location

The Royal Surakarta Heritage - Handwritten Collection

Jl Slamet Riyadi No 6
57111 SOLO
Indonesia

GPS:-7.571785, 110.828656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SRIKANDI

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  863 reviews

TripAdvisor Rating  4.5/5  1,410 reviews

Certificate of excellence 2023

Great location with heritage feel

Customer review rating 4.5/5

Tiyok P. Families - Confirmed reviews ALL

The hotel has large rooms, it was an office building that was changed to hotel. Central location close to attractions and market. However, the hotel lacks of parking space, children playground/pool.

Well located

Customer review rating 4.0/5

Abi Couples - Confirmed reviews ALL

This hotel has access that makes it easy for guests to reach the center of Solo city

Not recommended

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Hotel is in abandoned state, dirty and with many spoiled things in the room. I'm surprised is still rated 5 stars. Hotel needs a big renovation for bringing back to 5 stars rating standards

Dear Mr.ARTOSI O., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

I've been staying at this hotel several times, and I really loved to stay here, but I am but upset when the sauna room out of service and some of equipment at Gym station also out of service

Customer review rating 4.0/5

P. C. D. Solo - Confirmed reviews ALL

I love to stay at the same floor with swimming pool, gym and sauna. Because I do workouts and swimming regularly so, the best to stay it at the same floor with facilities. And I also have specific room number that I would like to stay again at the future. Please, maintain well your facilities. Hope my next visit all better.

Dear Mrs.CHANDRADEWI P., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Not worth the money

Customer review rating 2.0/5

S. Families - Confirmed reviews ALL

Rooms are damp, smelly and dusty. The drainage was clogged. The flush did not work properly. I had a slight allergy towards dust so I was suffering at night due to uncleanliness of the room.

Dear WIDYASTUTI S., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

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Other web-users rate our hotel

  • 393 reviews 8/10 Location
  • 957 reviews 7.1/10 Room
  • 903 reviews 9/10 Service
  • 18 reviews 5.2/10 WiFi
  • 401 reviews 7.4/10 Cleanliness
  • 316 reviews 8.1/10 Breakfast
  • 50 reviews 4.3/10 Pool
  • 35 reviews 4.9/10 Wellness Area

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